Merchant Refunds

Refunds from the merchant are sometimes necessary. How long your refund takes though will depend on the merchant. Usually the process just takes a couple of days but In some cases, it can take up to 30 days from the day the merchant has processed it.

If you've been waiting more than 30 days please check with the merchant that they definitely sent the money.

If the merchant confirms they've sent the money, it has been 30 days, and your refund still hasn't arrived then please let us know by reaching out to support HERE

When you get in touch we'll ask you for some proof that you made the payment, so please make sure you have this before you contact us. Some examples of proof include:

• a picture of the original receipt
• proof you spoke to the merchant about a refund (like an email you've sent them)
• a cancellation order

Note: if you needed to send an item back, the 30 days will only begin once they've received the item.

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