Managing Your 2FA/MFA Settings

2FA/MFA Setup:

We recommend you add 2FA/MFA to your account for extra security:

• Web: Go to your profile > Settings > Security and enable the 2FA there.
• App: Go to your Profile > Settings > And enable Biometric Security there.

Follow the steps and, you'll be all set!

2FA/MFA Update or Reset

If you have access to your previous 2FA:

• Web: Disable it in the settings.
• App: Disable the Biometric Security in the settings, "Reset PIN" at the bottom of the PIN screen.

If you don't have access to your previous 2FA, for example, lost your phone:

• Web: Contact Support, and we will disable the 2FA for you.
• App: Reinstall your app, the Biometric Security and PIN are stored in it.

Troubleshooting MFA issues

Sometimes you may have issues with your 2FA/MFA token not being accepted due to it being "expired". Usually, these issues are cause by your authentication app, like Authy becoming out of sync with your account.

Check the following guides for troubleshooting:

• Use a fresh token. Wait for the current token to expire, then use the next one right away.
• If you are having issues with your authentication app and account being out of sync, this will help.
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• Sync the time of your phone. Attempt to re-sync your authentication app and your Plutus account by adjusting the time on your phone using this guide.
• Reinstall Authy. Re-installing Authy can often solve any potential configuration issues using this guide.
• Use Google Authenticator. While we recommend Authy due to its higher security, Google Authenticator will also work with the Plutus service.

You can find further troubleshooting from Authy themselves in this link.