Why Might Your Account Be Blocked Or Suspended?
There are multiple reasons why your account may get blocked, check them out here:
Too many failed password attempts
- Cause: For security, your account gets blocked if an incorrect password gets attempted too many times.
- Resolution: An email with instructions will be sent to your email address to solve this issue.
Too many login attempts in a short period
- Cause: Typically tied to the above one, if you do too many unsuccessful login attempts in a short time, our system will block your IP address. You can verify this is your case if you can access your account with the correct password from a different internet connection.
The Source of Funds request was ignored
- Cause: Following banking regulations, we are obliged to conduct mandatory checks on where the account funds come from.
- If the request for this documentation is ignored for over 1 week, your account is suspended until this information is provided and verified.
Ban due to fraud with PLU Rewards
- Cause: Our system regarding PLU Rewards is not perfect and can be exploited. Any user that is identified as maliciously exploiting any vulnerabilities will be banned by our Support team.
Other Terms of Service breach
- Cause: Other reasons not covered above.
