Why Your KYC Identity Verification Might Fail
While most KYC applications are approved automatically, some may encounter hiccups. Here are frequent reasons for these setbacks and ways to address them:
- Name Mismatch: Ensure the name on your account matches the name on your ID document exactly.
- Document Clarity: Always submit a direct photo of the original ID. Avoid using photos of photos or screenshots.
- Residency Concern: Plutus doesn't support all countries.
- Confirm you reside in an elligible country.
The Plutus Support team proactively reviews declined KYCs within 72h, so you can just wait for our notification.
If for any other reason you still need help, feel free to reach out directly, we will be glad to help!
